FAQ

Do I need a GP/Doctor referral to see a Physiotherapist?

No, you do not require a referral to be seen by our physiotherapist. Physiotherapists are ‘primary contact practitioners’ which means you do not need a doctor’s referral to see us. However, we have established close-working relationships with many doctors, specialists, and other health professionals that all refer to ReadyGo Physio.

Patients seeking compensation through insurance companies such as Workers Compensations, DVA, Medicare or CTP will require a referral from a GP.

Is physiotherapy covered by my private health fund?

Physiotherapy is covered under the ancillary or extras cover of most major health insurers. Proactive Healthcare is able to offer “on the spot” rebates/claims via HICAPS, which saves you the trouble of claiming back from your health fund. The rebate varies depending on your health insurer and level of cover so check the details of your policy.

If you have any queries, please contact our friendly reception staff on 02) 8094 8610.

How much would I be covered?

Unfortunately we are unable inform you on how much you will be covered from the treatment. This is because each policy is different and the amount covered is also different. However, we can tell you the item numbers for the treatments, so you can contact your health care provider to ask them.

Is physiotherapy covered by Medicare?

Yes, Medicare now covers physiotherapy if your condition meets certain conditions. If you are suffering from chronic pain, your GP can refer you to Proactive Healthcare for up to five treatments per calendar year. In this circumstance, for treatment to be covered by Medicare you must have a referral from your GP, so talk to them about an Enhanced Primary Care (EPC) plan.

Can I see a Physiotherapist under DVA?

Yes, all you need to do is bring your Physiotherapy referral from your local GP/Doctor and your entire consultation & treatment will be covered under DVA.

What should I bring?

If you have private health insurance please bring your membership card to your appointment .Further if you have any relevant test results such as x-rays, scans or a letter from your Medical Practitioner bring them with you.

What should I wear?

Comfortable clothing is best. You may be required to remove items of clothing which are heavy and restrict movement in order for our practitioners to examine and treat you accordingly. If you have any concerns please talk to your practitioner or our reception staff. Disposable gowns are provided.

Do you accept Work Cover claims?

Yes, our physiotherapist and exercise physiologist are all registered with the NSW Government, Work Cover Authority of NSW.